FAQ

Do you have a Trial period ?

Yes, we do offer a Trial test account for you to test our service. The trial account lasts for 36 hours where you can test our service fully. Upon registration, you will have the option to customize the playlist you want to test, you can select only the channels you wish or include all channels.

 

Loading of the channels take usually long time , when we turn on the TV?

This is usually due large M3U (Playlists) files. In order to optimize the loading time from within our app please make sure to select the bouquets you will be watching. Adding extra bouquets to your subscription will slow the first time you open the app. We encourage users to remove any unnecessary bouquets from their subscription to improve the overall experience.

 

How much time it takes to get the IPTV subscription details?

When you make an order from our website we will then confirm if the payment is received or not. Most times this is done automatically by our system. If it is automatically confirmed, your subscription details are usually emailed within 10mins. If there is a slight issue or our system can’t process it automatically, we will confirm the subscription manually, therefore you will receive IPTV credentials in 1-12 hours.

 

Does this IPTV package works on Windows , MAC LAptops ?

Yes, our service is fully compatible with the Windows and Mac machines. We offer an M3U Playlist that can be used with the VLC media player or else you can use Xtream Codes API on IPTV Smarters, GSE IPTV, or other IPTV players that you like.

 

Do we get a refund if we don't like the service?

Sorry, we do not offer refund at any cost as once you have purchased it then it won’t be refunded. Therefore make sure to try our service before purchasing our service.

 

is it possible to watch this IPTV channels from UK , USA and Canada ?

A big Yes, with our IPTV  you can use it in the UK, USA, Canada, or any part of the world without any issue.

 

My channels are buffering at times , what could be the reason ?

Whilst we strive to deliver the best possible service to our clients and a buffering issue is something we dislike; you can experience it. We have found that 91% of the buffering scenarios are usually generated by the client’s side. Because of this, always make sure you have a stable internet connection, 20Mbps download speed dedicated for the use of our service. For Smart TV’s we highly recommend -if possible- setting up an ethernet (cabled) connection. If you are using a Wireless connection, make sure you have an Excellent signal and that no one in the network is dragging all of the network bandwidth.